Shipping Policy
Processing Time:
Orders are typically processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods:
We offer standard shipping to the continental United States. Shipping costs are calculated at checkout based on the weight of the items and the selected shipping method.
Shipping Times:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Please note that shipping times are estimates and may vary due to carrier delays or other unforeseen circumstances.
Shipping Rates:
Shipping is free on all orders over $100 to the continental United States.
For orders under $100, shipping rates are determined by the destination and the total weight of your order. The exact shipping charge will be displayed at checkout.
Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through the carrier’s website.
Shipping Restrictions:
We currently do not offer international shipping. We only ship within the continental United States.
Return Policy
Return Eligibility:
We accept returns within 30 days of the delivery date for items that are unused, unopened, and in their original packaging. Items must be in the same condition as when you received them.
Non-Returnable Items:
Certain items, such as customized products, clearance items, or products marked as non-returnable, cannot be returned. Please check the product description for any return restrictions.
Return Process:
Initiate a Return:
To begin a return, please contact our customer service team at 404-475-2588 with your order number and the reason for the return.
Receive a Return Authorization:
Once your return is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the item(s).
Ship the Item(s) Back:
Please pack the item(s) securely in the original packaging and include the RA number in the shipment. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Inspection and Refund:
Once we receive your return, we will inspect the item(s) to ensure they meet the return eligibility criteria. Refunds will be processed within 5-7 business days after the inspection is complete and will be issued to the original payment method.
Exchanges:
We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at 404-475-2588. We will arrange for a replacement or refund, and provide you with a prepaid shipping label to return the damaged item.
Restocking Fee:
A restocking fee of 15% may apply to certain returned items. This fee will be deducted from your refund. The restocking fee will not apply if the return is due to an error on our part or if the item is damaged or defective.
Refund Processing Time:
Please allow up to 10 business days for the refund to appear on your account, depending on your bank or credit card company.
Contact Us:
If you have any questions about our shipping or return policies, please contact our customer service team at 404-475-2588. We’re here to help!